Free Shipping On All U.S. Orders $100+

Shipping Rates & Policies

 

Where do you ship?

We offer free shipping to the contiguous United States and Canada. We are able to ship anywhere in the world. If you live outside of North America, shipping costs will be automatically calculated at checkout.

How much does shipping cost? 

Standard shipping is free in the contiguous United States and in Canada. If you live in Hawaii, Puerto Rico, or Alaska, your shipping charges will be calculated at checkout.

If you live elsewhere in the world, your shipping charges will also be calculated at checkout.

Expedited and express shipping costs will be calculated at checkout.

Do I need to pay duties? 

If you live in the United States or Canada, you will not be charged import duties. You may be charged state or provincial taxes in accordance with local laws. These will be calculated at checkout.

If you reside internationally, you may be charged additional duties and taxes. These are incurred at the customer’s expense.

When will I receive my order? 

We offer free standard shipping, and expedited shipping. Please remember that your order will take time to process before it ships. Even if you select expedited or express shipping, your order will take a few days to be processed through our system:

Free Standard shipping:

  • Delivery time: 4-6 business days

Expedited shipping:

  • Delivery time: 3 business days

Express shipping:

  • Delivery time: 1-2 business days

 

When will my pre-order ship? 

If you ordered an item that has an estimated shipping date set in the future, you have pre-ordered that item. It will ship within 10-12 business days of the date indicated on the website at the time of purchase. You will receive order confirmation and shipping notification emails, as well as email updates should any other circumstances arise.

 

What if I need a suitcase for a rapidly-approaching trip? 

We recommend purchasing an in-stock item and selecting express shipping! If you are concerned about whether your item will arrive in time, feel free to reach out to us at sales@ken-mo.com and we will give you as much information as possible.

If you have your heart set on an item that is currently only available for pre-order, we recommend pre-ordering that item well in advance of any travel you have upcoming. As part of our commitment to sustainability, we produce our stock in small quantities, which means we often sell out of items in between production seasons. We know this can be a sometimes frustrating side-effect of the transition toward more sustainable retail practices, and we’re here to help you in any way we can. If you have any further questions, feel free to reach out to us at sales@ken-mo.com for support.

 

Do you ship to P.O. Boxes? 

Unfortunately, we cannot ship to P.O. Boxes or A.P.O addresses at this time. If you don’t have a residential address, please reach out to our team at sales@ken-mo.com  before placing your order, and we will do our best to assist you!

 

What is my order status? 

We will email you at every step of the process, from purchase to post-delivery. You will receive an email confirmation of your order, a notification when your order is being prepared for shipping, a notification with tracking information when your order ships, and a check-in email after your purchase has been delivered to ensure you are happy with your Kenmo pieces. If you have any questions in the meantime, please feel free to contact us at sales@ken-mo.com

 

How do I track my order? 

You can track your order using your tracking number on our website or the courier website. Click Here to track your order.

 

Can I cancel my order?  

Your purchase begins its journey to you as soon as you complete the checkout process. We unfortunately do not have a cancellation window. Once an order has begun processing, it cannot be altered.

If you wish to make changes to your order, please contact us at sales@ken-mo.com Our team will do our best to accommodate your request.

 

What is Package Protection Shipping Insurance? 

With more goods being purchased directly by consumers than ever before, sometimes bad things happen to good packages. Unfortunately, couriers often waive responsibility for these mishaps, or have convoluted and inconvenient methods for retrieval or replacement.

We created the Package Protection Shipping Insurance to offer you the ability to add peace of mind to your shopping cart. If you choose to purchase the Shipping Insurance, then should the worst happen and your package be lost, damaged, or stolen in transit, we’ll replace your order immediately, no questions asked. This saves you the time and energy of opening up a case with third-party couriers.