Free Shipping On All U.S. Orders $100+

Frequently asked questions

Contact us at sales@ken-mo.com
to correct the shipping address before it is shipped out.

Once your order is received, we will send you an order confirmation email. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request. If you want to make changes in your order/ cancel your order after it has been confirmed, please contact us within 12 hours.

*If the shipment is intercepted, you will be charged the $33.00 Package Intercept fee. If the actual postage is greater than estimated, any additional postage will be charged accordingly.

As soon as your order has been shipped, we will send you a shipping confirmation email with a tracking number. You may trace your package with it. Click Here to track your order 

We have our own warehouses in U.S . All orders are shipped from the nearest warehouse.

Standard shipping is free in the contiguous United States and in Canada. If you live in Hawaii, Puerto Rico, or Alaska, your shipping charges will be calculated at checkout.

If you live elsewhere in the world, your shipping charges will also be calculated at checkout.

Expedited and express shipping costs will be calculated at checkout.

From the date of delivery, you have 15 days to return your item. Please contact sales@ken-mo.com
for return validation and make sure to follow the return instructions. Click here to learn more.

If you live in the United States or Canada, you will not be charged import duties. You may be charged state or provincial taxes in accordance with local laws. These will be calculated at checkout.

If you reside internationally, you may be charged additional duties and taxes. These are incurred at the customer’s expense.

• TSA Lock Instruction for Pro Carry-on With Laptop Pocket Luggage

 

• TSA Lock Instruction for Textured/Glitter/Voyageur/Luminous Collection

 

 

• TSA Lock Instruction for Full Aluminum Collection

Please email us at sales@ken-mo.com
and we’ll tell you how to do.